Privacy Policy

Effective Date: October 2025

1. Purpose

This Privacy Policy explains how The Iris Project Inc. (“we,” “our,” or “us”) collects, uses, discloses, and protects personal information obtained through our website, forms, and services.
We are committed to respecting privacy, maintaining confidentiality, and handling all personal information with care and integrity.

This policy is designed in alignment with Alberta’s Personal Information Protection Act (PIPA) and, where applicable, the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

We collect only the personal information necessary to coordinate and deliver our services effectively. This may include:

Name, contact information, and emergency contact details.
Information related to health, mobility, or care needs (when relevant to service delivery).
Scheduling preferences, service history, and feedback.
Payment details for invoicing and receipts.
Any documentation voluntarily provided for program eligibility, such as FSCD, self-managed care, or third-party funding approvals.

For minors or individuals under guardianship, personal information is collected only with the consent of a parent or legal guardian.

3. How We Use Personal Information

We use collected information to:

Coordinate, schedule, and deliver services.
Communicate with clients, caregivers, and funders regarding appointments or changes.
Ensure safety and quality of care during visits or outings.
Process invoices, payments, and funding claims.
Comply with reporting or legal requirements under provincial and federal law.

We do not use personal information for marketing or sales purposes without explicit written consent.

4. Information Sharing

We respect the privacy of all individuals and share personal information only as needed to provide or coordinate services. This may include:

Authorized contractors, service coordinators, or funding partners directly involved in service delivery.
Government or program funders (e.g., FSCD, AISH, CAPCC, ABII) where reporting is required.
Emergency responders or medical personnel, if urgent care or safety action is necessary.

We do not sell, rent, or trade personal information to third parties.

5. Data Storage & Security

All data is stored securely and accessed only by authorized personnel.
Digital information is protected by encrypted systems and password controls.
Physical records, if any, are kept in locked, restricted areas.
Some electronic systems we use may store data on secure servers located outside Canada. We take reasonable measures to ensure comparable protection under Alberta’s PIPA.
We retain personal information only as long as necessary to meet legal or operational requirements, after which it is safely destroyed or anonymized.

6. Access, Correction, and Consent

If you would like to access, correct, or withdraw your consent for your personal information, please contact us at nicole.helmus@irisproject.ca. We’ll respond as quickly as possible.

7. Website & Communication Tools

Our website may collect limited, non-identifying data such as IP addresses or browser types to improve performance.
We do not use cookies for tracking or advertising.
If you contact us through forms, the information you provide is used only to respond to your inquiry.

8. Third-Party Links

Our website may contain links to external resources (such as funders or partner organizations).
We are not responsible for the privacy practices or content of those sites.
We encourage you to review their policies before providing any personal information.

9. Updates to This Policy

This Privacy Policy may be updated from time to time to reflect operational, legal, or regulatory changes.
The latest version will always be posted on our website with the effective date clearly shown.

If significant changes are made, we will post an updated notice on our website and update the effective date above.